(Home)Building Expectations
Your client has saved and budgeted and finally pulled the trigger on financing their brand-new home construction. It’s all smooth sailing from here, right? Perhaps not, as “life happens” even when things are brand new.
That’s where a warranty – and HOME of Texas – come in!
HOME of Texas offers a comprehensive array of products to help you choose the right solution for your company and in turn, your clients. But even with all that is in place to protect them and their home, it is important to make sure there is transparency regarding what exactly is and isn’t covered.
Some new homeowners may call for help regarding a nail pop, a faulty door hinge, or some other issue that is beyond the scope of the warranty coverage. Others may have unrealistic expectations regarding the natural wear and tear that occurs to a structure over time, or damages that are a result of improper maintenance on their part. This is where the clarity of a written warranty is crucial, as it indisputably outlines what you as a builder are responsible for and what you are not. When buyers know what to expect, they’re less likely to ask you to address issues that aren’t truly issues at all, and that can save you unnecessary stress, time and money. Beyond that, a well-educated client will be a happier client, which will enhance your reputation as a builder.
Even with the detailed explanations of coverage that are in each HOME of Texas warranty, situations may still arise where the homeowner does not see eye-to-eye with you regarding a problem. If you are at an impasse, you can still turn to the warranty book. It clearly outlines the responsibilities of the builder, homeowner, and the warranty company; and provides instructions on how to handle the matter at hand. And HOME of Texas offers neutral third-party mediation at no cost to help reach a fair and reasonable agreement.
Establishing and defining expectations is crucial to your success, and a HOME of Texas Warranty is an excellent way to do so. It provides a clear solution to qualified structural defects, which gives your buyers confidence in you and peace of mind for their home, and the future of their family.
